Assisting dialysis facilities to improve both staff and patient awareness of specific patient safety areas, promoting patient safety values, and building a culture of patient safety in every dialysis facility.

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About > Module Offerings > Patient-Provider Conflict

Decreasing Patient-Provider Conflict


Upon completion of this module, dialysis facility personnel will be able to:
  • recognize potential conflict situations with patients and other staff members
  • develop a procedure to prevent and manage conflict with patients and other staff members 
  • develop and implement a process for tracking and trending conflicts with the dialysis facility
  • identify best practices to prevent safety errors
  • engage patients and families to enhance their culture of safety

Activities Required for Diamond Status/Measures: 

In order to receive Diamond Status, your facility must meet the measures listed below: 
  • 100% of staff complete an in-service (PowerPoint Presentation) on decreasing dialysis patient-provider conflict (DPC), (English or Spanish) utilizing the DPC Program Toolkit and applicable unit policies
  • Develop/adopt policy and procedure for conflict management.
  • Track and trend the number, type, and cause of conflicts in the facility (QI tools are available in the DPC toolkit for reference and use) and use trending results in QAPI
  • Complete online Reporting Form
If you would like to participate with your facility to earn Diamond status, please
click here to register/log-in
so you may access the module tools, resources, and reporting forms.

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