Assisting dialysis facilities to improve both staff and patient awareness of specific patient safety areas, promoting patient safety values, and building a culture of patient safety in every dialysis facility.

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About > Module Offerings > Health Literacy

Health Literacy


Upon completion of this module, dialysis facility personnel will be able to:
  • recognize and implement patient-centered communication practices
  • demonstrate effective techniques that support patients with limited health literacy, cultural barriers, and/or low English proficiency
  • identify best practices to prevent safety errors
  • engage patients and families to enhance their culture of safety

Activities Required for Diamond Status/Measures: 

In order to receive Diamond Status, your facility must meet the measures listed below: 
  • 100% of staff complete the in-service training module (PowerPoint Presentation) on health literacy (available in English or Spanish)
  • Complete Health Literacy Assessment with 25% random sample of patients and submit summary results (spreadsheet provided)
  • 100% of staff review 8 Ways You Can Improve Health Communication and sign staff log (available in English or Spanish)
  • Complete online Reporting Form
If you would like to participate with your facility to earn Diamond status, please
click here to register/log-in
so you may access the module tools, resources, and reporting forms.

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